How we handle refunds
Once Peninsula Visa submits a travel document request to an issuing authority on your behalf, Peninsula Visa's service fees are non-refundable.
All fees paid to an issuing authority by Peninsula Visa on your behalf are non-refundable. In the event that a visa or passport application is submitted on your behalf and the request is rejected for any reason, Peninsula Visa will, at your request, make an additional attempt to secure the travel document. You will be required to pay any additional fees assessed by the issuing authority.
Order not ready by completion date
Peninsula Visa makes every effort to execute an order by the provided completion date. In the event your order is not completed by the estimated completion date due to a consulate processing delay, our fees are non-refundable.
Damaged or lost documents
Should a passport, document or other item be lost, misplaced, damaged, delayed or destroyed, Peninsula Visa shall only be liable if Peninsula Visa is at fault and Peninsula Visa's liability shall be limited to the actual cost of replacement cost of the passport not to exceed $500.00.
Peninsula Visa is not responsible for items misplaced, damaged, delayed or destroyed by a delivery service or issuing authority. Passport covers and other all documents including, but not limited to, original bank statements and educational and birth certificates, which were not requested for submission by Peninsula Visa should be retained by the applicant. Peninsula Visa accepts no responsibility for the loss or damage of such documents.